Effective date: 30th January 2023
Welcome to D5 Magazine this Terms of Service (“Terms”, “Terms of Service”)
govern your use of our web pages located at https://www.d5mag.com/ (“Service”, “Website”, “Site”
“we”, “our”, “us”)! owned and operated by Three C Group Gmbh, CHE-461.840.267 (“Company”,
“d5magazine”, “D5 Mag”, “we”, “our”, “us”).
disclose information that results from your use of our web pages. Please read it here www.
We provide the Services through our Website. By accessing the Services through the Website,
immediately and from your very first access of the Services, you unconditionally and irrevocably agree to
be bound by these Terms and Conditions, all applicable laws and/or regulations and you agree that you
are responsible for this compliance.
that you have read and understood Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service.
These Terms apply to all visitors, users and others who wish to access or use Service.
We reserve the right to change these Terms and Conditions. These changes are effective immediately
upon posting. When changes come into effect, the revised Terms and Conditions shall supersede the
previous version of the Terms and Conditions. You are responsible for regularly reviewing these Terms
Thank you for being responsible.
1.1. D5 Mag is a design advocacy platform that brings together five key design disciplines:
Architecture, Interior Design, Industrial Design, Furniture Design, and Lighting design.
1.2. You can submit your own article, our team of editors will review and may authorize and publish
the article or the Press release on D5 Magazine.
- USE OF WEBSITE
2.1. You may not use the Website to transmit, distribute, store or destroy any material or information
(i) in violation of any applicable law or regulation; (ii) in a manner that will infringe the
copyright, trademark, trade secret or other intellectual property rights of any third party or
violate the privacy or other personal rights of third parties; or (iii) that is defamatory, obscene,
threatening, abusive or hateful.
2.2. When accessing the Website, you shall be prohibited from:
2.2.1. using any robot, spider, other automatic device or manual process to monitor or copy any
part of the Website;
2.2.2. using any device, software or the like to interfere or attempt to interfere with the proper
functioning of the Website;
2.2.3. taking any action that imposes an unreasonable or disproportionately large data load on the
2.2.4. copying, reproducing, altering, modifying, creating derivative works, or publicly displaying
any content from the Website without our prior written consent;
2.2.5. reverse assembling, reverse engineering or otherwise attempting to discover any source
code relating to the Website or any tool therein, except to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation; and
2.2.6. attempting to access any area of the Website to which access is not authorised.
3.1. You are at least 13 years of age.
3.2. You use the Website and Services according to these Terms and all applicable laws and
regulations determined by the state, canton and country of residence.
3.3. You agree and understand that we may, at any time, and without prior notice, revoke and/or
cancel your access if you fail to meet these criteria or violate any portion of these Terms.
- GENERAL UNDERTAKING
4.1. When you use our Service, you accept that you will not:
4.1.1. breach any applicable laws or regulations that apply;
4.1.2. breach any of the Terms;
4.1.3. post or take any threatening, abusive, defamatory, obscene, inappropriate action or post any
indecent material, or material or action that is invasive of another’s privacy (including but
not limited to other User and our employees);
4.1.4. share or otherwise upload or communicate any misleading or false information or messages
of any kind;
4.1.5. use our Service to intentionally deceive other Users;
4.1.6. use our Service to stalk or otherwise harass another User;
4.1.7. use our Service if we have suspended or banned you from using it.
4.1.8. infringe the Intellectual Property Rights of any third-party;
4.1.9. distribute any viruses or any other technologies that may harm our Service or its Users
4.1.10. interfere with the property working of our Service
4.1.11. copy modify, or distribute any other person’s Content without their consent use any
robot, spider, scraper or other automated means to access our Service and/or collect Content
or data for any purpose;
4.1.12. collect information about other Users, including email addresses, postal addresses, phone
numbers, credit card or banking information or similar information without their explicit
4.1.13. copy, modify or distribute rights or Content or collect data from our Service, applications
or tools or otherwise infringe our or User’s Intellectual Property Rights;
4.1.14. bypass, disable or attempt to disable any security measures used in connection with our
4.1.15. collect any data (including personal data) from our Service other than in accordance with
these Terms and applicable laws;
4.1.16. sell any counterfeit Items or otherwise infringe the copyright, trademark or other rights of
4.1.17. write and post reviews that are anything other than true and accurate to the best of your
4.1.18. impersonate any person or misrepresent your affiliation with a person or entity.
5.1. You agree to subscribe to newsletters, marketing or promotional materials and other information
we may send.
5.2. You may opt out of receiving any, or all, of these communications from us by following the
unsubscribe link or by emailing at email@example.com
- ACCESS AND USE
6.1. You must only use the Service in accordance with these Terms and any applicable law.
6.2. You must not (or attempt to):
6.2.1. Interfere with or disrupt the Service or the server or networks that host the Site;
6.2.2. Use data mining, robots, screen scraping or similar data gathering and extraction tools on
the Site; or
6.2.3. Interfere with security-related or other features of the Service.
6.3. We do not warrant that the Service will be available at all times and without disruption and we
provide no warranties in relation to the content of any other website linked to or from our
6.4. You must not link to our Service or any part of our Service in a way that damages or takes
advantage of our reputation, including but not limited to:
6.4.1. In a way to suggest or imply that you have any kind of association and affiliation with us,
or approval and endorsement from us when there is none; or
6.4.2. In a way that is illegal or unfair.
- PROHIBITED USES
7.1. You may use Service only for lawful purposes and in accordance with Terms.
7.2. You agree not to use Service:
7.2.1. In any way that violates any applicable national or international law or regulation.
7.2.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
by exposing them to inappropriate content or otherwise.
7.2.3. To transmit, or procure the sending of, any advertising or promotional material, including
any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
7.2.4. To impersonate or attempt to impersonate us, our employee, another user, or any other
person or entity.
7.2.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening,
fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful
purpose or activity.
7.2.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of
Service, or which, as determined by us, may harm or offend the us or users of Service or
expose them to liability.
7.3. Additionally, you agree not to:
7.3.1. Use Service in any manner that could disable, overburden, damage, or impair Service or
interfere with any other party’s use of Service, including their ability to engage in real time
activities through Service.
7.3.2. Use any robot, spider, or other automatic device, process, or means to access Service for
any purpose, including monitoring or copying any of the material on Service.
7.3.3. Use any manual process to monitor or copy any of the material on Service or for any other
unauthorized purpose without our prior written consent.
7.3.4. Use any device, software, or routine that interferes with the proper working of Service.
7.3.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is
malicious or technologically harmful.
7.3.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of
Service, the server on which Service is stored, or any server, computer, or database
connected to Service.
7.3.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
7.3.8. Take any action that may damage or falsify our rating.
7.3.9. Otherwise attempt to interfere with the proper working of Service.
8.1. User will not (nor assist others to) violate any applicable law, contract, intellectual property, or
other third-party right, and User is solely responsible for its conduct while using our Services.
8.2. User must not directly, indirectly, or through automated or other means:
220.127.116.11. engage in any harassing, threatening, intimidating, predatory, or stalking
18.104.22.168. impersonate or register on behalf of any person or entity or otherwise
misrepresent your affiliation with a person or entity, perpetrate fraud, or publish
falsehoods or misleading statements;
22.214.171.124. collect information of or about other users in any impermissible or unauthorized
126.96.36.199. use our Services other than for their intended purpose or interfere with, disrupt,
negatively affect, or inhibit other users;
188.8.131.52. damage, disable, overburden, or impair our Services;
184.108.40.206. send, distribute, or post spam, unsolicited electronic communications, chain
letters, pyramid schemes, or illegal or impermissible communications;
220.127.116.11. post, upload, or share any content which is unlawful, libelous, defamatory,
obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of
privacy or publicity rights, abusive, inflammatory, fraudulent, or is in our sole
18.104.22.168. encourage or provide instructions for a criminal offense;
22.214.171.124. distribute any viruses, corrupted data, or other harmful, disruptive, or destructive
files or content;
126.96.36.199. bypass, ignore, or circumvent instructions in our robots.txt file or any measures
we employ to prevent or limit access to any part of our Services, including content-
filtering techniques; or
188.8.131.52. expose us or others to any type of harm or liability.
When you create an account with us, you guarantee that you are above the age of 13, and that the
information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or
obsolete information may result in the immediate termination of your account on Service.
You may require to provide certain details to verify your identity. For instance, it will be subject to a strict
verification process, known as “Know Your Customer”/ “Know your Business” or “KYC”/ “KYB”
You are responsible for maintaining the confidentiality of your account and password, including but not
limited to the restriction of access to your computer and/or account.
You agree to accept responsibility for any and all activities or actions that occur under your account
and/or password, whether your password is with our Service or a third-party service.
You must notify us immediately upon becoming aware of any breach of security or unauthorized use of
You may not use as a username the name of another person or entity or that is not lawfully available for
use, a name or trademark that is subject to any rights of another person or entity other than you, without
You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our
REGISTRATION, LOGIN CREDENTIALS AND SECURITY
In order to be able to make use of and access the Services, you shall register on the Website by providing
the Company with all required information which includes but is not limited to your full name and contact
You agree to (i) provide true, accurate, current and complete information about yourself as prompted by
the sign-up process; and (ii) maintain and promptly update the information provided during registration to
keep it true, accurate, current, and complete.
Each 5dmagazine account can be accessed by holder via the Website (“Account”).
If you provide any information to the Company that is untrue, inaccurate, outdated or incomplete, or if
we have reasonable grounds to suspect that such information is untrue, inaccurate, outdated or
incomplete, we may terminate your Account with us and refuse current or future use of any or all of the
Services and 5dmagazine.
When registering an Account as a user, you may provide the Company with your choice of Account
password and username (“Login Credentials”).
acknowledge and agree that you are solely responsible for maintaining the confidentiality of your Login
Credentials and for any and all activities that occur under your account;
agree to notify the Company immediately of any unauthorized use of your account or of any other breach
of security. The Company shall not be liable for any loss that you may incur as a result of any third party
using your Login Credentials or Account, either with or without your knowledge. However, you may be
held liable for losses incurred by the Company as a result of a third party using your Account or Login
184.108.40.206. acknowledge and agree that you may not use anyone else’s Account at any time,
without the express permission of such account holder.
- INTELLECTUAL PROPERTY
9.1. Service and its original content (excluding Content provided by users), features and functionality
are and will remain the exclusive property of 5dmagazine and its licensors.
9.2. Service is protected by copyright, trademark, and other laws of Switzerland.
9.3. Our trademarks and trade dress may not be used in connection with any product or service
without the prior written consent of D5 Magazine.
9.4. All code, text, software, scripts, graphics, files, photos, images, logos, and materials contained
on this website, our applications, or within the services, are the sole property of 5D5 dmagazine.
9.5. Unauthorized use of any materials contained on this Website, our applications or within the
Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or
other regulations and statutes. If you believe that any of the materials infringe on any third
party’s rights, please contact D5 Magazine immediately at firstname.lastname@example.org
9.6. All content, trademarks, data, information or information contained in any materials, or
documents used in relation to the Company and the Services, including but not limited to any
and all copyrighted works, software, databases, text, graphics, icons, designs, logos, graphics,
hyperlinks, domain names, information and agreements (“Content”), are the exclusive property
of or are licensed to the Company.
9.7. You may not reproduce, distribute or copy the Content by any means, whether electronically or
not, without the Company’s prior written permission.
9.8. Any and all intellectual property rights in the Content, Services and the Company or otherwise
developed by or on behalf of the Company, including all patents, rights in inventions, rights in
designs, trademarks, trade and business names and all associated goodwill, rights to sue for
passing off or for unlawful competition, copyright, moral rights and related rights, rights in
databases, topography rights, domain names, rights in information (including know how and
trade secrets) and all other similar or equivalent rights existing in the Content, Services and the
Company or otherwise developed by or on behalf of the Company, now or in the future in any
part of the world, in each case whether registered or unregistered and including all applications
for, and renewals or extensions of, such rights for their full term (“Intellectual Property”), vests
in the Company, its licensors or suppliers, as the case may be, and all rights not expressly
granted by the Company to you are reserved by the Company.
9.9. Save as expressly set out herein and in the Contracts, you shall not acquire any right, title or
interest in the Company’s Intellectual Property.
9.10. You may not use the Company’s Intellectual Property in a manner which may (i) place
the Company’s Intellectual Property at risk of losing value, and (ii) cause reputational damage to
- COPYRIGHT POLICY
10.1. We respect the intellectual property rights of others. It is our policy to respond to any
claim that Content posted on Service infringes on the copyright or other intellectual property
rights (“Infringement”) of any person or entity.
10.2. If you are a copyright owner, or authorized on behalf of one, and you believe that the
copyrighted work has been copied in a way that constitutes copyright infringement, please
submit your claim via email to email@example.com with the subject line: “Copyright
Infringement” and include in your claim a detailed description of the alleged Infringement as
detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
10.3. You may be held accountable for damages (including costs and attorneys’ fees) for
misrepresentation or bad-faith claims on the infringement of any Content found on and/or
through Service on your copyright.
11. DMCA NOTICE AND PROCEDURE FOR COPYRIGHT INFRINGEMENT CLAIMS
11.1. You may submit a notification pursuant to the Digital Millennium Copyright Act
(DMCA) by providing our support team with the following information in writing (see 17 U.S.C
512(c)(3) for further detail):
11.1.1. an electronic or physical signature of the person authorized to act on behalf of the owner
of the copyright’s interest;
11.1.2. a description of the copyrighted work that you claim has been infringed, including the
URL (i.e., web page address) of the location where the copyrighted work exists or a copy of
the copyrighted work;
11.1.3. identification of the URL or other specific location on Service where the material that
you claim is infringing is located;
11.1.4. your address, telephone number, and email address;
11.1.5. a statement by you that you have a good faith belief that the disputed use is not
authorized by the copyright owner, its agent, or the law;
11.1.6. a statement by you, made under penalty of perjury, that the above information in your
notice is accurate and that you are the copyright owner or authorized to act on the copyright
11.2. You can contact our support team via email at firstname.lastname@example.org
- ERROR REPORTING AND FEEDBACK
12.1. You may provide us either directly at email@example.com or via third party sites and
tools with information and feedback concerning errors, suggestions for improvements, ideas,
problems, complaints, and other matters related to our Service (“Feedback”).
12.2. You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual
property right or other right, title or interest in or to the Feedback; (ii) the Company may have
development ideas similar to the Feedback; (iii) Feedback does not contain confidential
information or proprietary information from you or any third party; and (iv) the Company is not
under any obligation of confidentiality with respect to the Feedback.
12.3. In the event the transfer of the ownership to the Feedback is not possible due to
applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable,
irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy,
modify, create derivative works, publish, distribute and commercialize) Feedback in any manner
and for any purpose.
12.4. We shall not be liable for any typo or any information being incorrect in this Agreement,
in case you have discovered such type or mistake in wording of this Agreement you may inform
us about such mistake directly at firstname.lastname@example.org
- LINKS TO OTHER WEB SITES
13.1. Our Service may contain links to third party web sites or services that are not owned or
controlled by D5 Magazine.
13.2. D5 Magazine has no control over, and assumes no responsibility for the content, privacy
policies, or practices of any third-party web sites or services. We do not warrant the offerings of
any of these entities/individuals or their websites.
13.3. YOU ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE
OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR
ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON
ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY
SUCH THIRD-PARTY WEB SITES OR SERVICES.
13.4. WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND
PRIVACY POLICIES OF ANY THIRD-PARTY WEB SITES OR SERVICES THAT YOU
14.1. We may use third-party Service Providers to monitor and analyze the use of our Service.
14.1.1. Google Analytics.
220.127.116.11. Google Analytics is a web analytics service offered by Google that tracks and
reports website traffic. Google uses the data collected to track and monitor the use of
our Service. This data is shared with other Google services. Google may use the
collected data to contextualize and personalize the ads of its own advertising network.
18.104.22.168. For more information on the privacy practices of Google, please visit the Google
Privacy Terms web page: https://policies.google.com/privacy?hl=en
22.214.171.124. We also encourage you to review the Google’s policy for safeguarding your data:
- DISCLAIMER OF WARRANTY
15.1. THESE SERVICES ARE PROVIDED BY THE COMPANY ON AN “AS IS” AND
“AS AVAILABLE” BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF
THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED
THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR
CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE
15.2. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE
COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO
THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR
AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER
THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR
WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS
OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-
FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE
SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES
OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES
OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR
NEEDS OR EXPECTATIONS.
15.3. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT
NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-
INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
15.4. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE
EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
- LIMITATION OF LIABILITY
16.1. EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS,
DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT,
PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT
ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES
OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY,
WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN
AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING
WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY
DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF
ANY LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF THE COMPANY HAS
BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS
PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF THE
COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS
AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE
CONSEQUENTIAL OR PUNITIVE DAMAGES.
- GOVERNING LAW
17.1. These Terms shall be governed and construed in accordance with the laws of Switzerland
without regard to its conflict of law provisions.
17.2. Our failure to enforce any right or provision of these Terms will not be considered a
waiver of those rights.
17.3. If any provision of these Terms is held to be invalid or unenforceable by a court, the
remaining provisions of these Terms will remain in effect.
17.4. These Terms constitute the entire agreement between us regarding our Service and
supersede and replace any prior agreements we might have had between us regarding Service.
17.5. Each party irrevocably agrees that the courts of Switzerland shall have exclusive
jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or
its subject matter or formation (including non-contractual disputes or claims).
17.6. Notwithstanding the specified agreement on jurisdiction, you and the Company shall, if
any dispute arises, attempt to settle it by mutual negotiations.
- CHANGES TO SERVICE
18.1. We reserve the right to withdraw or amend our Service, and any service or material we
provide via Service, in our sole discretion without notice.
18.2. We will not be liable if for any reason all or any part of Service is unavailable at any time
or for any period.
18.3. From time to time, we may restrict access to some parts of Service, or the entire Service,
to users, including registered users.
- AMENDMENTS TO TERMS
19.1. We may amend Terms at any time by posting the amended terms on this site. It is your
responsibility to review these Terms periodically.
19.2. Your continued use of the Platform following the posting of revised Terms means that
you accept and agree to the changes.
19.3. You are expected to check this page frequently so you are aware of any changes, as they
are binding on you.
19.4. By continuing to access or use our Service after any revisions become effective, you
agree to be bound by the revised terms.
19.5. If you do not agree to the new terms, you are no longer authorized to use Service.
20.1. You agree to indemnify, defend and hold harmless us and our related entities, affiliates,
and our and their respective officers, agents, and employees, harmless from and against any and
all claims demands (actual, special and consequential) of every kind and nature, known and
unknown, including reasonable legal fees, made by any third party due to or arising out of your
breach of these terms or your breach of any law or the right of third party.
- WAIVER AND SEVERABILITY
21.1. No waiver by the Company of any term or condition set forth in Terms shall be deemed a
further or continuing waiver of such term or condition or a waiver of any other term or condition,
and any failure of the Company to assert a right or provision under Terms shall not constitute a
waiver of such right or provision.
21.2. If any provision of Terms is held by a court or other tribunal of competent jurisdiction to
be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited
to the minimum extent such that the remaining provisions of Terms will continue in full force
22.1. BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU
ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE
TO BE BOUND BY THEM.
- CONTACT US
23.1. For more information about our Term and Conditions, if you have questions, or if you
would like to make a complaint, please send your feedback, comments, requests for technical
support: by email: email@example.com